I had a significantly large priced order that in shipment somewhere either got stolen or lost. My first of 2 pagages was delivered to me empty. A 38 lb empty box that was cut open, re-taped with non USPS tape. I immediately called and talked to Tammy. The second box disappeared enroute. Unlike other companies, Tammy immediately began a communication chain with me, helping me track and find it with no questions asked.
Long Story short, Tammy and Doug have completely re-filled and re-sent my whole order. Not only that, she shipped packages via a more secure method paying much more than regular mail- taking the hit.
Diamond K Brass has earned a lifelong customer and friend. You dont see this type of customer service anymore and as a Patriot amd Veteran I appreciate it. Awesome job ya'll. THANK YOU. Kudos to ENTIRE DKB team.
Rob D. Aug 31, 2021
Wow, ordered and three days later the brass showed up, all good quality and NO junk.
Have ordered from others that took forever to receive and the brass wasn't nearly as good.
Richard Byrne Nov 15, 2014
I have ordered from these DKB several times. This time, my order was about ten times what I normally get and numerous calibers. The staff there must stay quite busy, since as usual, I got my order in almost record time. Keep up the great work !!
Joel C. Nov 3, 2016
Recieved my first order. Impressive. OTHER places packaging was SO Bad that boxes broke, bags spilled and I couldn't tell which was which. Not here
This was packaged GREAT.
The brass was sent exactly as described.
I received emails to confirm my order.
I received emails when shipped and on it's way with tracking.
You have earned my business again. Thank you
Vance Apr 8, 2020
First time customer.
Recently ordered 1000 of the R.P. headstamp 9mm brass.
Good looking,clean brass.Every single one of them are in good shape,no defects at all.
Shipping was lightning fast .
Great communication.
I am a very happy customer and will definitely be back for
more goods.
I highly recommend this outfit... Top Notch.
Sincerely,
Scott Ward
Scott Ward Apr 19, 2021
I called Diamond K and left a message about their 10mm auto brass , I also left a text message inquiring about manufacter test brass . I was surprised how quickly both questions were answered . Tammy was the one who handled both questions ,she actually cared about want my concerns were and took the time to get an asnwer for me . the best compliment a company came get is to be told there customer service is great ,so here it is Diamond K Brass your customer service is outstanding Thanks John
Revolver John Apr 28, 2021
I looked up my testimonial from 2014. I was mentoring a young man through the 'bumps' in reloading. Despite the vast differences in age, and times, he latched on to the hobby and seems to be as addicted as I am and remain to this day. Some seven years later, one would think a seedling would fail to grow in today's political climate.... but places like Diamond K Brass make it possible. They don't get the credit they deserve. If shooting DISAPPEARS IN THIS COUNTRY, my student will never forget the good times in the woods. As an older man he will be the one rolling something around in his hand, as he looks at a sunset, or contemplates a family move. Chances are, that will be a cartridge case from 'K BRASS!'
I know..... I taught him well.
Charlie D Aug 13, 2021
I have purchased serveral lots of diffrent calibers and am absloutly pleased with the service and products. The brass arrives verry quick. I have currently had no issues of any knid with any prodcuts.
Thanks for all the great work!!!!!!
Jeremiah Harris Jul 16, 2014
I bought 2500, 45 ACP brass. 31 were nickel, 178 were small primers, 1 was a glock 45, and 1 was a 40 cal. the rest were large primers. the brass did not have any grass rocks, or dirt in them and did need to be tumbled. price was reasonable and shipping was reasonable time. I am pleased
Wallace Newman Jun 5, 2015
I have placed several orders with DiamondK and each of those orders is a testimony to the quality of people working at this company Super fast order processing, super fast shipping and great customer service. I'll be back again and again.